Safety Operating Procedures



How we are making sure your journey with us COVID-19 secure

Throughout this challenging period, it is important we all follow some simple guidelines to protect our customers, our staff and anyone else coming into contact with our vehicles. With an increased focus on duty of care, we can provide a COVID-19 safety compliant and reliable service.

We have worked hard to put in place a number of measures to ensure the safest possible way to travel still adhering to Government cleanliness standards and social distancing guidelines are met. We are committed to proactively reducing the spread of any disease and maintain the health of our staff and passengers.


Cleaning

We have implemented enhanced cleaning procedures. Our vehicles are cleaned multiple times a day, including the disinfection of all high contact areas with antiviral products and fogging systems.

Hand Sanitister

Antibacterial hand gel is available on every vehicle for both drivers and passengers to use. We kindly ask that you clean your hands upon boarding and alighting the vehicle.

Face Coverings

As per government guidelines, it is compulsory to wear a face covering when travelling on any of our vehicles. Further Government information on face coverings can be found here: https://www.gov.uk/government/publications/face-coverings-when-to-wear-one-and-how-to-make-your-own/face-coverings-when-to-wear-one-and-how-to-make-your-own.

Temperature Checking

All drivers are temperature checked prior to starting their shift and all passengers are required to be temperature checked prior to boarding the vehicle.

Boarding Process

Passengers will be required to load rear seats first and leave the vehicle in the reverse order to avoid walking past sitting passengers. When waiting for your coach, at any time, please keep a 2m distance from others in the queue when possible do to so.

Limited Seating Capacity

We have reduced maximum capacities on all of our vehicles and seats will be allocated in advance. Therefore, passengers will be required to only use designated seats to adhere to social distancing rules. Unavailable seats will be clearly marked.

On-Board Signage

We have visual reminders on our coaches regarding social distancing whilst on-board.

Drivers

Where possible, our drivers will disembark when passengers are entering and exiting the vehicle to minimise any unnecessary interactions.




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