BAYLISS EXECUTIVE TRAVEL (Day Breaks & Holidays) LTD
TERMS & CONDITIONS
HOW TO BOOK
You can book any Day Trip by phoning 01304 363600, calling in to the Travel Shop at The Old Tilmanstone Colliery, Pike Road, Eythorne, Dover, Kent, CT15 4ND or at one of the many approved Agents. The company is open weekdays from 9:00am to 5:00pm and on Saturday between 9:00am and 12:00pm. You can also book online at www.baylissexecutivetravel.co.uk
Please note that all bookings for Day Trips must be paid for at the time of booking. Bookings can be accepted subject to availability. Please note that there is a 3% surcharge on credit cards. Once paid you will be issued with the appropriate confirmation/travel document.
ON BOARD SEAT ALLOCATION
For all Day Trips, the company seat allocation policy is on a ‘first come, first served’ basis. Reservation of a seat can be requested in advance should you require, please inform at the time of booking.
PICK UP POINTS & TIMES
Your confirmation, which acts as your travel ticket, will confirm the exact departure time from your requested pick-up point.
All passengers are requested to be at their chosen pick up point at least 10 minutes before the scheduled departure time.
The company will not be held responsible for the late arrival of passengers or passengers not being at the correct pick up point.
No refund will be made for passengers arriving after the scheduled departure time nor shall the company be held responsible for the late arrival of a coach due to circumstances beyond our control (i.e. traffic & weather conditions).
To reduce pick up times to a minimum, a feeder vehicle may be used and passengers transferred to meet the main coach at one of the standard pick up points. The feeder vehicle may be a coach, minibus or car.
Bayliss Executive Travel Ltd may find it necessary to change vehicles, this will only be in exceptional circumstances. Whilst every effort will be made not to alter any part of the Day Trip, if circumstances are such that alterations are required, we reserve the right to do so. The company may also find it necessary to amend pick-up times, itineraries or prices published.
The company welcome children on all day trips unless otherwise advised. Children under the age of 16 must be accompanied by an adult.
FOR YOUR COMFORT
The consumption of alcohol is NOT permitted and by law, the company operate a strict NO SMOKING policy on all vehicles, including the use of electronic cigarettes.
We will refuse a booking or terminate a passenger's travel in the event of unreasonable conduct.
Complaints should be made in writing within 7 days of the Day Trip to Head Office: Bayliss Executive Travel Ltd, The Old Tilmanstone Colliery, Pike Road, Eythorne, Dover, Kent, CT15 4ND.
CANCELLATIONS, REFUNDS OR AMENDMENTS
A. BY THE COMPANY
Should the circumstance arise where due to insufficient bookings we are forced to cancel any excursion, all monies paid by passengers for that particular trip will be refunded in full and following that the company shall be exempt from any further liability. This does not include credit card charges incurred at booking.
B. BY THE PASSENGER
You may cancel or amend your booking at any time prior to departure subject to the following conditions:
For cancellations notified to us more than 7 days prior to departure time of the excursion, a 50% cancellation charge is made in addition to any entrance tickets, which have been prepaid by the Company.
For cancellations notified to us within 7 days prior to departure time of the excursion a 100% cancellation charge will apply.
You may also transfer to an alternative trip; however, the above cancellation charges will apply and any outstanding monies will be transferred to the new excursion.
The company reserves the right to alter excursions or prices, or cancel any excursion listed. Admission charges are included in the price unless otherwise stated.
Bayliss Executive Travel Ltd cannot accept responsibility for any disruption prior to / during or after a trip, arising out of matters of which we have no control, e.g. war, threat of war, riot, fire, flood, bad weather, industrial dispute, acts of terrorism or government action or similar events. We always allow plenty of time for the journey to a destination. In the unlikely event of a coach failing to arrive at the destination, or arriving after a show/performance start time, pre-booked time slot, or similar, Bayliss Executive Travel accepts no responsibility for any such failure caused by accident, mechanical breakdown, bad weather, traffic or external forces outside of our control. No travel costs will be refunded once a journey has commenced.
Prior arrangements must be agreed with the office in regards to wheelchairs. Lightweight manual wheelchairs are accepted, subject to them being able to be folded, stowed in the luggage hold of the coach and weigh no more than 20kgs. We will accept small mobility scooters/powered wheelchairs, please ensure to inform the company at the time of booking.
LUGGAGE AND LOST PROPERTY
Luggage is carried at the owner’s risk and we shall not be responsible for any property or equipment left on the coach. Any item of lost property will be held for a period of 1 month following the date of the tour in accordance with the minimum regulation laid down by the Road Traffic Act 1960 & the Public Services Vehicles (Lost Property) Regulations 1995.
It is a legal requirement that seat belts must be worn at all times in the UK and Europe. If you refuse to wear a seat belt or forget to use it, you will not be covered by the company’s insurance and any fines incurred will have to be paid by yourselves.
EUROPEAN TRAVEL / PASSPORTS
For any trip with travel into Europe a UK Passport will be required, valid for a minimum of three months after your scheduled date of return. Non-UK citizens will be required to hold a valid permit to travel. We cannot accept responsibility if passengers are not in possession of the correct travel documents and no refunds can be given to those unable to complete their journey for this reason.
It is also advised to make sure you are in possession of European Health Insurance Card (EHIC) when travelling abroad.
ENTRANCE FEES/ FARES ONLY
Entrance fees are included except where stated. If you have your own ticket for an event - or wish to visit friends or family somewhere - don't forget that 'fare only' prices are often available on many of our all-inclusive packages. Please ask at time of booking.
ERRORS AND OMISSIONS
Every effort has been made to ensure that all details enclosed are correct at the time of print. The brochure is merely a guide for you to make your destination choice when booking. We cannot be held responsible for any errors or alterations that may occur.